Nursing Home Advocate in Nashville

Proxy Family is an independent advocate for residents of Nashville-area nursing homes, assisted living communities, and memory care facilities. When something isn't right, I visit the facility unannounced, look into it directly, and call you with what I found and what I'd recommend. For families who want ongoing oversight, I also offer regular monthly visits with written reports.

Things like a therapy or care-plan request that isn't being followed, a change in your parent's condition or demeanor, a concern you've raised that no one has answered, or a conversation with staff that didn't sit right. If you're not sure whether it's something I can help with, just ask.

A Single-Issue Visit, which includes a facility visit and a phone call, is $400. A Facility Placement Review is $250. Ongoing monthly oversight is $795 per month and includes unannounced visits six times a month, written reports after each visit, and direct phone and text access whenever you need to reach me.

No. You can start with a single visit. A Single-Issue Visit is a one-time engagement, and ongoing monthly oversight is optional if you later decide you want someone checking in regularly.

All three. Whether your parent is in a skilled nursing facility, an assisted living community, or a memory care unit, the same approach applies, adjusted to what matters most in that setting.

Both. Some families live out of state and can't visit often. Others visit regularly and still aren't getting answers. Either way, you're welcome to reach out.

Yes, on purpose. Visits happen without advance notice, so what's seen reflects an ordinary day, not one prepared for a visit. Facilities cannot restrict a resident's chosen visitors to scheduled or announced visits.

No. Proxy Family is not paid by, affiliated with, or beholden to any facility. The only loyalty is to the family.

A geriatric care manager typically handles broader case management and planning. Proxy Family is a hands-on service focused on going to the facility, looking into concerns directly, and getting you real answers, and often works well alongside a care manager rather than replacing one.

Smaller issues are raised directly with staff during the visit itself. Anything more significant is reported to the family right away, with a clear recommendation on next steps.

Christine Hyde, a Licensed Nursing Home Administrator based in Nashville, Tennessee, who spent years managing assisted living and memory care communities before starting Proxy Family.

Reach out through the contact form below. A short conversation is enough to talk through the situation and get set up.